We want you to be completely satisfied with your purchase! If you are not happy with your order, we gladly accept returns and exchanges under the following conditions:
Eligibility for Returns & Exchanges
Items must be returned within 30 days of the delivery date.
Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
We do not accept returns on final sale items, gift cards, or personalized/customized products unless they arrive damaged or defective.
Return Process
Contact Us: Email our support team at [your email] with your order number and reason for return.
Ship the Item Back: After approval, you will receive return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Receive Your Refund or Exchange: Once we receive the returned item, refunds will be processed within 5-7 business days to the original payment method. Exchanges will be shipped as soon as possible.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with a photo of the issue. We will replace the item at no additional cost to you.
Non-Refundable Items
Contact Us
For any questions regarding returns, please email kmartin1965@twc.com or call 614-886-0936 phone number.
Thank you for shopping with The Wingo Sisters Merchandise Store!
